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"Everything was great. Excellent service but was surprised when I booked that dinner was not included as with most other ryokans."

"Larger spaces for rooms. Matress very comfortable. Pillows however were large and full of volume, but it flattens after putting your head on it and stays squashed and hard. - could be pillow preference. Location is right next to a train station. Lawson walking distance"

"good"

"It is perfect for the price. The room is great, the food is great, and the hot spring is great. It will also give you free access to a private family hotspring. "

"I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again. "

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "

"I stayed here for 2 weeks and they were extremely accommodating! The breakfast buffet has a wide variety of options and they have a comfortable onsen that's available for use every morning and night. What's good too is that there's a lock keypad for the women's bath, so we don't have to worry about anyone intruding. The rooms are snug and comfy, but not too compact. Unfortunately there's no refrigerator, so if you're keeping any snacks or food, make sure it's something non-perishable. Overall, the location was convient, wedged in-between two delicious yakiniku places and just a 20 minute walk from the station."

"This is the nicest hotel I have ever stayed in while in Japan. Every floor has a different layout and the rooms themselves are like small houses. Everything is spacious, and ease to get around. Plus, the onsens are AMAZING. I almost fell asleep while using one. Most of the staff doesn't speak English, so either practice your Japanese or bring a translator with you. "

"good!!"