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"Bathroom and room are clean. For a standard room, room is small for a couple but the queen bed is comfortable. Staffs are helpful. The onsen bath is on the 14 floor see the view of the town. Reasonable cost & quality"

"Very clean rooms with a lot of space."

"Dinner option was very high, no restaurants off site nearby. I had a sore back, so I lay down on the floor in the room, within a few minutes, bitten alive in multiple places by something. (Maybe bed bugs). The free drinks in the lounge area, a welcoming option, however it should be called kids club, so noisy it was unwelcoming! Parents keeping young toddlers up in an alcohol environment till well after 10pm, is irresponsible by the parents and the hotel staff made no effort to preserve the harmony of the environment or did not care about the guests, who actually pay for the accommodation."

"Ok"

"The service here is so good and thoughtful, I cannot emphasize how impressed we were. The staff helped us store our baggage before check in and figure out how to get the baggage to the train station. We were provided a variety of complimentary gifts, and a map of the surrounding area. The room was spacious and clean, and the private baths were a wonderful experience. I’d definitely recommend this hotel to others traveling in this area."

"Amazing food and thoughtful, hospitable staff! They took a photo for our anniversary and even presented us with a framed copy and two pairs of chopsticks the next day. Highly recommended"

"Hospitality from all the staff is flawless and warm. Standard way beyond my expectations."

"Great onsen hotel near the Beppu station. No shoes allowed in the hotel which is unique. 7 private onsens plus public baths were available. Free ramen is provided for supper. There’s massage chairs available for use too. Very comfortable stay except light in room is by sensor which is rather annoying. But all in all, still enjoyed my stay and will look to stay here if I ever come back"

"Idividual parking building next to the hotel. The parking lot was almost full for the day I stayed at the hotel. The public bath is big and well kept. The elevator is a bit slow. Lawson right across from the hotel. There are smoking rooms available. Although a bit outdated I had a comfortable stay"