"I was very disappointed to find that the picture they gave us of the room was not of the room we stayed in. This was particularly bad as the person sharing the room with me was autistic and so when expectations did not match reality, they had a melt down. Usually turning on the television can help distract her, but when I went to turn it on the screen was cracked and you couldn't see any picture. When I brought this to the attention of the person at the reception, instead of offering to get me a replacement, they just smiled and stated it must have been a previous guest who broke it. It felt not only was i hoodwinked by the advertised room quality by these people, but then given poor service on top of that. Avoid if you can."