"Nearly £500 a night, but a complete lack of hospitality
We stayed for one night at Hotel Eilean Iarmain, paying £496.57 for our suite and breakfast. While the setting is beautiful, the service and management response were completely unacceptable for a hotel at this luxury price point.
At dinner (which was not included in the room rate), my wife's bread for her bouillabaisse was served burnt. By the time it was replaced she had finished the dish, had she waited it would have gone completely cold. We raised it with the waitress, but no gesture of goodwill was offered. The real disappointment, however, was at checkout. When I brought this up to the manager, expecting a professional apology or a small deduction from the bill, he dismissively told me I "have to understand the kitchen was busy."
When you are paying nearly £500 a night, a busy kitchen is not the guest's problem; it is a management issue. The complete lack of accountability or goodwill over a spoiled dining experience showed very poor hospitality standards. Extremely disappointing."
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