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"Wonderful termal spa The city is beautiful full of shops and great restaurants "

"Truly family-oriented. The entire family loved it"

"Muito bom Vamos voltar "

"Breakfast, well trained staff, affordable"

"Muito tranquilo."

"Excelente "

"Excellent location. The hotel is newer, elegant and very comfortable. The breakfast is good, with a great variety but they can improve it a little with bacon, toppings for the granola bar, cucas. The pool was a little dirty the day we went to see it. The bed is comfortable, great pillows and sheets. The shower has good pressure. Overall it was really good. I would stay there again. "

"I wish I had known of this hotel years ago. "

"Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing. "