Search Aparthotels in Kantenah

"Amazing hotel! Family friendly in all aspects. "

"The food was subpar at best. Breakfast was the same thing every day with no variety but the reason we will not return is how difficult and unwelcoming the reservation process they have in place for dinners. Was we had three rooms in a party of nine we only were able to get two nights of specialty dinners, and that was after putting much pressure on the woman who had a terrible attitude behind the counter… The Mexican restaurant was deplorable served us ice cold food after waiting an hour and 45 minutes for our entrées.. terrible attitude from the wait staff(at the front when you check in at La Hacienda) after spending thousands for a five night stay and bringing along family and friends to share the experience. This was quite an embarrassing situation to say the least that was not our first day at occidental, but it will be our last. I don’t know if ownership changed from 2018 till now but the surface the quality of food and professionalism has completely tanked. It saddens me because the eco-friendly beautiful vibe of the wildlife was an awesome memory for our family with both visits, but unfortunately does not outweigh the negative "

"Excellent stat"

"Everything was very clean - endless activities to take part in. The staff went well above and beyond to ensure our stay was amazing."

"This was our second stay at TRS Yucatan and we’re very happy with our stay. Our butler Alberto was exceptional. He went above and beyond to make our vacation special for us. Other exceptional staff include Daniel and Hector who were very helpful with rides around the resorts and helping out with our luggage. We were very happy with the resort and the food, drinks and amenities were still outstanding. However, coming back we noticed a few things that we wish had not changed. The hydro circuit used to be a perk of TRS and now is an upcharge. The amount of upcharging at the resort now is a bit underwhelming. Also, the quality of the food at El Gaucho was very disappointing. There was better steak at the other à la carte restaurants we tried. The Italian, French and Mediterranean restaurants were all very good. The best restaurant service by far was at Caprichio. The staff were the most attentive and friendly. The venue at Helios was very nice but Caprichio had the better food and service."

"The food was very fresh and delicious!"

"Family Selection swim out room is hard to top, it will be hard to go back to a regular room after having your own pool. The staff were amazing at every restaurant to accommodate my gluten free needs, butler service was so great to have! "

"Food was good, staff was amazing. We enjoyed the hotel cats :)"

"What a lovely little gem! We have been to many all inclusive hotels here but this place ticks all boxes! The entertainment was amazing, the vibe was excellent. The food was tasty, not exceptional but really good especially for an all inclusive. The drinks were fantastic, be sure to ask for a Pink Gin and Tonic. The rooms are a bit dated but they are clean and comfortable. They have a little mobile library to check out a book and the choice of pools is a great option. We will most definitely come back again. Lovey vibe, great music, wonderful atmosphere for a bit of everything! "