Search Aparthotels in Kantenah

"Everything from the room, golf cart transportation, swim up bar etc was excellent - very kid friendly too"

"Clean room, great staff, Alfredo at the sand castle bar was great. "

"Kids club is the best! "

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"We had amazing vacation "

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Resort is ok"

"Awesome place to stay and relax. The beach wasnt as nice but the 7 pools they had there made up for it. A+++ on the food "

"I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and even a staff member trying to help us had to call for directions. The food was very underwhelming. Every buffet felt exactly the same, and even the wedding we attended had food identical to the buffets. The bride also struggled with poor coordination from her wedding planner, and the wedding party lost about 3.5 hours of scheduled time due to disorganization. Customer service was disappointing. Staff rarely greeted guests, avoided eye contact, and basic hospitality like a smile or a simple hello was missing. Housekeeping only serviced our room once during our 4-day stay, which was right after check-in. Checkout was just as cold. No one asked about our stay or thanked us, but they were quick to push a timeshare presentation. Overall, this resort seems to rely on its size rather than service or quality. The food felt mass-produced and the customer service did not match the price. Would not recommend!!!!"