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"Hotel and staff FANTASTIC!! But it is impossible to speak to a real person with hotels.com. I booked a wrong date in error so tried to get this changed. First of all i had to get past the chat bots then chat to a person (maybe) and was told the offline team would contact the hotel to change it. I was told then in an email I couldn’t have a refund but I never asked for one. I chatted to the bots again and was told the same re the offline team then I had an email to say the team couldn’t contact the hotel after several attempts. Apparently I couldn’t speak to the hotel myself it had to go through hotel.com. Arrgghh. What happened to good old fashioned telephone conversations with a REAL person. So, hotel staff amazing room lovely hotel great but failure to get my booking date changed a fiasco due to computer bots…..beware of digital ID it is just the start………"

"Excellent service"

"Very pleased with our stay here. Spacious bedroom, lovely en suite, big choice on all menus, beautifully cooked. All staff very friendly, especially Amanda, who went above and beyond to assist us.. Pensioners! Only one thing to note. Heating hadn't been put on, so rooms rather chilly..bath towels didn't dry. This should have been noted by manager. Would definitely recommend. "

"The staff was great. My only issue was that the shower leaked, but towels on the floor helped. Other than that, we loved the hotel."

"We had a lovely stay at this hotel. It was conveniently situated for our needs. There is no lift so if you struggle with stairs or mobility you may need to request a ground floor room"

"Great sized and well equipped family room. "

"Ideal location for my work and lovely memy"

"Lovely clean comfy room, evening meal was lovely and continental breakfast was a lovely surprise in the morning. Would definitely recommend a stay here as very conveniently situated for Ross and surrounding areas. "

"Great location nice bar great views"