"At 3:00 am, the fire alarm went off and everyone had to evacuate the building without any clear information about what was happening. There were no clearly marked evacuation directions, and no staff members were present to guide or assist guests during the emergency. It was a terrible and very stressful experience, especially because we were traveling with four children and an elderly family member. The hotel seemed completely unprepared to handle an emergency situation. Everyone was woken up...