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"Overall staffs are polite. I wanted to address the door issues. First of all we were unluckily next to the room which the people started opening and closing the door many times in between 11pm and 1am, someone coming in and out. I called the front desk. The staff was quite rude and kept saying he couldn't do anything. It was a very bad experience for me and my husband. We couldn't sleep. I found out the door was heavy and the door frame might not be good enough to absorb banging sound and vibration. "

"Room was clean, tidy and quiet. Deor up to date. Staff very helpful."

"Very nice breakfast at economical hote excellent parking Great place to stay if attending a concert or other event No frills but clean and comfirtable"

"Good breakfast, as well as safe parking"

"Nice hotel"

"Staff very helpful"

"Did not use either"

"My third time staying at Crowne Plaza Kitchener. The staff is exceptional! They even remembered me! Always extremely professional, kind, accommodating, and patient. My upgraded room was so comfortable and clean. Aqua, the restaurant, is delicious and the wait staff is wonderful. I also used the fitness centre this visit. Was surprised at how many options for working out are available. An exercise room, pool, bowling alley, putt putt golf! I will be staying there again soon!"

"Great decor, unique property. TV didn’t work very well, the thermostat didn’t seem to turn from AC to heat, and the blinds didn’t keep the room dark come 7:30. The room was very stylish and the staff very friendly and helpful! "