Find all hotels by Intelligent Revenue Management in Knockholt

"Travelling on my own - checked in and was given the key to someone else room - so walked into someone else's room! As a solo traveler this made me nervous about staying in case it happened to my room. Was told i would be offered compensation - never was - ended up barricading myself in my room at night and had a terrible night sleep. All i got was sorry to hear that and asked to give my email. Terrible service and would not recommend for a Would not stay here again as a solo travller which is a shame as its great location. If you were staying in room 459 on Wednesday 13th May i have a photo fo the inside of you rrom that i took as evidence"

"Excellent location near the tube station. Nice reception area, quick check in, nice sized room, comfy bed, bathroom was clean but could do with a little tlc (peeling wallpaper)."

"This is the perfect location if you are visiting London. It’s close to Parliament and the Waterloo train station. Everything was great."

"Not enough lifts for hotel capacity Check in not very efficient. Have stayed at this hotel several times but this has now changed names and been rebranded and taken over by a different company. Intent checking desk to be told to go to self check in. I had to ask for help which the staff did help but wasn’t very clear No yes or coffeee facilities on the room Check out has changed and is now 10am. Can stay longer but have to pay extortionate amounts. Seems tk be taking the easy let style low budget packages except this hotel isn’t low budget! On checkout the staff were not helpful"

"Overall a great hotel for travellers"

"Between a 3 and 4, had a room without a window which was the size of the bed and not much more, but helpful staff and asked for quiet and it was. Shower etc all fine. Only real criticism was that the bedding and duvet etc were all polyester and not great quality."

"Consider staying elsewhere! The first room was in very poor condition with a mouldy smell. Bathroom, furnishings & carpet dirty. 2nd room no better. Manager offered us our money back to find ourselves another hotel but we took 3rd room although this was only slightly better as no other rooms apparently available. After complaining, we were told hotel undergoing refurbishment. Reception staff not helpful. Prosecco offered but not delivered to room so had to request this the next day. Photographs were taken to prove condition of room. There were large Rentokil vermin trap boxes in breakfast restaurant seating area. On our last morning toilet would not flush and water filled to the top of the bowl. Breakfast selection was good. We had stayed before and were happy to return but this stay was not acceptable. After email complaint the offer of a room upgrade on a returning stay would certainly not encourage us to return nor recommend this hotel to any others to stay at this hotel. It has a great location but our standard room fell far short of being anywhere near acceptable standard. Extremely disappointing!"

"Comfortable hotel with car parking in a good location for getting around London as Paddington Station is just a short walk away. Would stay again if we were to visit London."

"Fantastic hotel in a great location"