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"Gorgeous place, friendly staff, clean onsen. Although it is probably better as a romantic getaway, they were very accommodating for my 3-year-old. "

"Ok"

"When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!"

"We were made to feel so welcome here and would love to stay again. The hosts were wonderful, so friendly and made this an unforgettable stay in an incredibly beautiful location. Would highly recommend!"

"The room was pretty comfortable. The bed was the downside. Due to the layout & size of the room it seems everyone sits on the one side of the bed near the desk. So for two of us one of us had to sleep in the middle to avoid rolling off the bed. I think the mattresses could use an upgrade. The bathroom was comfortable. Glad the window opened because otherwise we had no control over the climate in the room. The hotel was comfortable enough for the price. "

"The property was clean and nice and the onsen was exactly what we needed after a long day of skiing."

"It was beautiful and nice villa to spend time with family and friends"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"Good"