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"Staff anticipates every need. Had a room with outdoor private hot springs bath overlooking Mount Fuji). In room dining - unique and worthwhile experience. Sara was great! Impressive buffet breakfast. Public baths a great Option - so relaxing! Wonderful Stay - 10 out of 10"

"Great "

"Gorgeous view, amazing spa and wonderful staff!!"

"Everything is great!"

"The room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face. "

"Beautiful place, great food and classy top notch. The best of all the staff at the front desk Yaminsha a caring gentleman that helped us with translating for transport from to train. I am very appreciative of his help. Good people are hard to find and there are plenty in this hotel. More than grateful. "

"The staff are exceptional : genuine and respectful. The staff welcomes us every year when we return. After we climb the Mt Fuji and unable to walk further from our car to the main door, the staff will greet us from afar and help us with the luggage’s, not for tips but for their professionalism and values they cherish much. "

"very nice and great size for family"

"Very good service provided by the staff and a range of activities available! Hotel shuttle available to Kawaguchiko station making it very convenient! "