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"Friendly staff and great service"

"The location of the hotel and the size of the hotel room is good, but the actual room was in an ok condition, could be better, but I know they reason for the non-maintenance, but the problem is that the bathroom smelled of cigarette smoke even though it was a non smoking room. The staff at reception was pretty nice, but when I called ahead a couple times before my stay, they were rather rude. The amenities were basic and usable. Overall, I just hope they sort out their hotel politics soon because it's such a shame to see a famous and grand hotel get reduced to that state."

"Clean room, friendly staff, excellent location"

"I loved the Leonora room. It was spacious, clean and well laid out. The staff and service was impeccable. The breakfast was ample and delicious. "

"ホテルでレシートを発行してもらえなかったので、星4つです。"

"Menu breakfast banyak pilihan..room service pon byk pilihan makanan..utk makanan room service blh pilih nak bayar cash terus atau charge bilik, checkout baru bayar..overall, saya mmg berpuas hati stay kt imperial🌹🌹🌹"

"The hotel is clean and safe. The only thing is the cardio room. The equipment needs to be sanitized, at least once a day. People using the equipment do not have anything to wipe them down after use. This is true especially for the treadmills that get sweated on and not cleaned properly."

"This hotel is ideally located in the centre of the city, it’s located right across 2 famous streets in Kuching. Hotel breakfast is great, rooms are clean and room cleaning is done daily."

"The property is clean and in good condition. Bed and pillows were super hard and the tv had 5 working channels. Lots of noise all night from the constant stream of loud motorcycles and cars driving past the property."