Find hotels near La Charca Lagoon, San Bartolomé de Tirajana from AED 332

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"Lovely spacious hotel in a great location. Several swimming pools and very well maintained gardens. Lovely walk along the coastal path up to Maspolomas,"

"I had never heard of this brand/group before but decided to stay with them as they had so many properties on Gran Canaria. The hotel was fantastic, like staying in a small town rather than just one building. The staff were some of the best I’ve come across and the breakfast buffet was top notch. I’ll definitely stay with this group again in the future. The area is 10 mins taxi from playa del ingles and there is a bus stop nearby that connects you to the airport."

"Excellent experience and mostly because the staff were so attentive and pleasant "

"Location: Ideal location, close to shops, restaurants, beach. Hotel: Very nice adults only hotel that offers great service and views. Staff: Great staff who were helpful and very pleasant to deal with. The breakfast staff were a delight. Room: Had a partial sea view room which was great. Clean and quiet. I recommend this hotel and would certainly stay here again."

"Great place to stay food and accommodation really good, plenty of choice at meals, courteous staff. Pools and grounds v well maintained and easy to get to cabs, buses and the beach."

"Had a perfect week's stay. All the staff were so friendly, helpful, and made us feel incredibly welcome. Breakfast was fantastic - we loved the pancakes, fresh fruit, and eggs. The pools are beautiful and as the main lazy river winds around the beautifully planted grounds there's always somewhere fairly private and quiet to lay out. The bars are very fairly priced, with great drinks. Housekeeping quick and great attention to detail. Little details like the access to shower room after you've checked out are so helpful! We don't want to leave! "

"The breakfast menu was great, the food was always amazing. We had a downstairs room which opened onto the pool, the room was lovely!"

"Clean room and quiet at night. The room was facing to southwest with strong sun coming into the room. The room temperature was more than 30 C in early afternoon. THe balcony is great, but it was too hot to sit. The air conditioner of the room was not working to cool the room. Breakfast buffet was wonderful with a variety of choices of bread, fruits, and cheese."