"Very confusing security deposit method, paid $143 when I was told I’d pay $40. Breakfast menu is alright, they don’t tell you buffet is extra. Friendly staff"

"I ordered lunch at the bar and the bartender was wonderful - I've seen him there for years when I come to town, and he's always polite and swift and nice to chat with. I wish I remembered his name. The room, however, was one of their older ones with thin walls, near the elevator (so I heard people laughing and shouting until 2:00 in the morning), and there's no way to control the heat setting in the room so I was boiling. I usually enjoy my stay at this hotel, but I haven't stayed in one of...

"Just really slept in the hotel. I don’t like the bathroom personal products as the smell isn’t good for me. Thank goodness I packed my own personal products. The temperature was also warm in the room but my window did open which really helped out! Bed was comfy and the tv worked. "

"The staff were very courteous, had a great stay in NYC and their professionalism contributed to it"

"Didn’t enjoy housekeeping knocking on my door at 830/9am and asking if I was leaving today"

"First room smelled like smoke and the room I selected on the Hilton app wasn’t ready upon arrival at 8pm! There was no wait for an alternative room though. We were pleased with the hotel overall and it couldn’t be any closer to the airport. Very efficient shuttle service. "

"Hotel with ni parking! No staff to help with luggage and with the snow everything was dirty. "