"While it was kind (and odd) to be upgraded but without access to the M Lounge, it really didn't matter. The staff working The Pillars were all superb - particularly Maressa who kindly helped me improve my Dutch language skills. As the other 'front of house' for the hotel they are an absolute credit and I hope are recognised as such.
The room was wonderful and we slept well followed up by an extensive range of breakfast choices to set you up for the day. I can recommend the cheese omelette.
The location just across from Centraal station was another benefit meaning we had time to explore more Rotterdam before finally catching the train home."
"Styling of hotel was very good and location great especially if you are taking a cruise. Room was clean but shampoo and gel were empty and they could clean the towel bar and tissue holder. Other than that the staff was friendly and they did accommodate an early check-in for us."
"Our corner room was dreamy. The natural light that filtered through the trees was everything. Walkable from train stations and close to shops, restaurants, cafes and the church tower. Amazing canals everywhere. Perfect spot for a visit to Utrecht."