"Disappointing Experience – Would Not Recommend Our stay at the Coast Burbank Hotel was extremely disappointing. The customer service did not meet our expectations, the beds were uncomfortable, and the pillows were excessively fluffy. One of our biggest concerns was being charged for a night we did not stay. We provided more than 24 hours' notice that we would be checking out early, but management declined to provide a refund. This left us feeling that our concerns were not taken seriously and...