Find Hotel with a Concierge in Lubbock, TX

"The room had a lot of broken things. The lights next to the beds didn’t work. The hot water knob on the bathroom sink had water leaking from it whenever you turned it on. The toilet paper was cheap. I booked a room for 3 people with 2 beds but they only gave us 2 towels. The pool and hot tub were pretty dirty which I get West Texas winds and dirt so not sure they can help that. We had a charge to our room for breakfasts which we didn’t eat or charge to the room and have yet to get a call that it’s been corrected. Otherwise the hotel was pretty clean and staff were really nice. I just expected more from the Overton. I was going to Tech when it was being built and our family usually gets Airbnbs or we stay with friends and family when we go to Lubbock but we wanted to stay at the Overton for once and it was kind of disappointing."