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"Had a problem which arose overnight the first night of our stay. The air conditioning unit wasn’t working properly and making a dreadful noise which kept us awake most of the night. We reported it when we came down for breakfast and the lovely receptionist lady dealt with it sympathetically, efficiently and professionally. We were asked to pack up our things, go out and enjoy our day we had planned and when we returned our belongings would be in a new room for us. They certainly were. We were moved and upgraded to a beautiful, room which we were thoroughly delighted with. It was later followed up to ensure that everyrhing was satisfactory. Definitely excellent customer care and service. "

"Great hotel altogether."

"Good choice and met my dietary needs"

"Modern hotel in centre of York, ideal location for shops, bars and restaurants. Nice well equipped modern rooms with comfortable beds and a shower. Decent bar serving good selection of drinks, food also available including a good breakfast and parking nearby."

"Kitchenette area was fine - clean and dandy. Would definitely go back. York is a lovely, vibrant city. Roomzzzz is conveniently located and well worth a visit."

"Excellent location "

"Room clean and comfortable staff very friendly on arrival no over interaction had didn't eat at the hotel but prices really reasonable "

"Yes "

"The staff were all lovely and so helpful. Room was good breakfast was soo good. Lots of choice "