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"Amazing staff that were ultra polite and welcoming as well as accommodating. Amazing experience. Will be returning! Obrigado"

"The front desk staff were great! Restaurant staff near the pool and the rooftop were not friendly. "

"I liked the fact the hotel was quiet and tucked out of the way from the hustle and bustle of central Funchal with good views and surrounding scenery. My room was very spacious and comfortable (superior double) and worth every penny. The staff were all very welcoming and most helpful with any requests such as booking taxis or giving advice about local activities and trips. My only slight criticism is that they had no USB charging points in the room but luckily I did bring two adapter plugs with me so was easily able to charge my various devices - plenty of spare sockets in the room."

"Amazing overal"

"Great location, staff was courteous and helpful. "

"Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be."

"This property was beautiful and the food was amazing. The staff were very friendly and there were activities scheduled daily to keep the resort guests engaged and having fun."

"A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday."

"Perfect on every way. 10/10!"