"Really impressed with my stay. The room was clean, modern, and genuinely comfortable. Staff were kind, calm, and professional - they made everything easy. Location is unbeatable, right across from Southern Cross. A reliable, clean, and well‑run hotel. Would gladly stay again. "
"Air Con too high- room was cold
Front desk needs more staff @ 2pm check in time- process was very slow including pick up of bag from luggage room
Also, reception staff had no knowledge (&no
interest) in providing local amenities knowledge. And the “$100@ security fee is offensive! "
"Great stay once again, nice hotel decor, staff very friendly at check-in, but check out staff was average as didn’t ask how my stay was, etc. There was also a staff on L2 asking if I was ‘staying at the hotel’ which I find highly unusual and very mtrusive (as if to say that I not a quest and shouldn’t be there) despite me dressing in smart casual and sitting on the sofa with a laptop working! How very odd indeed. But checkin staff was super helpful and friendly (I think she’s French and she was wearing glasses I forgot to ask her name unfortunately). The other unfriendly staff were both Asians and both with glasses too). "
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