"The hotel is starting to tire. Staff in general were really pleasant and helpful but queue management at check-in was a challenge at a busy time leading into a long weekend.
Concierge were really welcoming from street level.
After staying nearly a week, the situation with the lifts was problematic on multiple occasions. There are 2 lifts from street level but only 1 appeared to work often leading to queues at either end. Then with the 3 main lifts accessing all floors of the hotel, to have only 1 of these working all week led to delays, queues and really crowded lifts.
There was a note near one of the lifts mentioning the staff were aware of the issue and working on it; and I am not sure how long it had been going on, but this certainly was a downer.
There was also a tray of room service food left outside a room on Level 12 for about 48 hours which is a pretty poor sign of attention to detail.
Other than that, the location and general comfort at the hotel was really great."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
