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"Great place to stay if it's your first time in Merida, I have been coming to this hotel for years and I'm happy to say they still have some of the kindest staff in Merida. The shopping mall below is a great place for local finds too! Their coffee shop is excelent and a very welcome spot for meetings."

"El agua de las llaves tiene un olor raro. El cuarto siempre muy limpio. El desayuno puede mejorar muchísimo, el buffet es muy sencillo pero cumple bien. "

"Convenient location, large pool. Fine overall. Lacking in details: no coffeemaker, bottled water, or hand towels."

"Clean white sheets. Excellent friendly staff."

"The staff were friendly and helpful throughout my stay. The room was clean, and the location was excellent with easy access to restaurants and nearby attractions. Overall, a comfortable and convenient stay. "

"Great breakfast and Regency Club was nice in the evening for drinks ands nibbles"

"The room was nice, clean and good size for the money. The breakfast was OK, but a little hard to navigate. There was a football tourney in town for kids. They used up the entire pool and the pool bar was not open. We had to yell at the kids running in the hall knocking on doors at 11pm. The sink stopper was stuck and the hair dryer did not work. In spite of asking the desk, they were not fixed. These are little things that make a four star into a 3."

"Nice location nice expiring"

"Friendly staff and helpful . Nice and clean rooms "