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"The hotel under remodeling stage "

"Despite the hotel’s beautiful location, my stay was extremely disappointing. I was devastated to be given possibly the worst room in the hotel. A ‘superior double’ on level 2 (number 212). It faces the side street, so close to the pavement that I could hear every passer by throughout the night. At 5.45am you have the noise from the street cleaners, local shops, deliveries etc making it impossible to sleep! On top of that, the live entertainment from the bar was so loud in my room until late that I had to put on noise cancelling headphones to get some peace. One curtain could not be fully closed because there was no rail?! This felt both cheap and careless - allowing street lights to shine into the room all night. The bathroom offered no better privacy or comfort, so I ended up showering with the lights off. The wardrobe randomly had no handles?! so I really struggled to open it… Dinner was ok, I particularly enjoyed the beautiful view of the lake and they have a nice selection of wines. After reading previous reviews I was disappointed to find the reception staff unfriendly when I was leaving, which only reinforced the poor impression left by the stay. Although maybe if I had had better sleep I wouldn’t have minded so much. It is such a shame, because I was genuinely excited about this stay and although the setting is lovely, after this experience and the worst nights sleep I’ve had in a long time, I would not return."

"Front desk was very helpful for our check-in including a room change request fullfilled, our checkout by proving a carry out breakfast boxes."

"Fantastic stay here for 3 nights. Great location in como, amazing breakfast with prosecco even included. Staff very helpful. Free room upgrade too which was a nice bonus. Highly recommend a stay at the Palace hotel. "

"This is a high class property with stunning views and superb service. We stayed here for a special occasion and it did not disappoint! We enjoyed the bar outside, the spa and the breakfast. "

"Breakfast menu was great. "

"Wonderful stay. The food, facilities, room, spa and most of all the staff were exceptional. We will be back! "

"Unbeatable views but that's about it. No elevator. Had to lug all of our luggage upstairs ourselves. No help from the staff. Rooms are incredibly outdated and dilapidated. The TV is smaller than my laptop. The shower is the size of a shower on a cruise ship. The restaurant on property is just ok. They try too hard to serve fancy food instead of sticking to a traditional, simple Italian menu. If it wasn't for the incredible view it would have been a total bust."

"Lovely looking hotel with modern design. However I'd not return purely on the basis of the modern elevators. 10-15minute waits were regular occurance and ended up taking 9 flights of stairs as couldn't wait any longer."