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"This is an amazing hotel! Modern, very clean and beautiful rooms. Most of all was the staff, they were outstanding, friendly and knowledgeable; Fara, Arra, and Rusydi stood out but all were great! "

"It was great experience "

"Really enjoyed our 3 night stay here at the start of our Malaysia holiday. The hotel is located within an easy 15 min walk to the Petronas Towers and KLCC. Helpfully, the Avis car rental office is also located at the ground floor business lobby, which made out subsequent hire car pickup very easy when we checked out The hotel is of a more traditional, grand style. The rooms have recently been updated and modernised and are very comfortable. The gym was excellent and the outdoor pool very pleasant after a morning of sightseeing in the heat. Lots of fresh towels always available. We had an Exec room which meant we got access to the club lounge where complimentary cocktails/drinks and snacks were available each evening and made for a relaxing start to the evening The staff were always friendly and helpful, particularly so in the main lounge area where we enjoyed relaxing with a drink. Breakfast was excellent as ever for a Sheraton, with lots of choice for all nationalities and the usual polite and efficient service. Would happily stay here again when visiting KL"

"I love this hotel. It’s all computerized with lights, sleep mode, control temperature, curtains that go up and down. It’s very well designed. The staff is extremely helpful and friendly. The breakfast was also great and the cappuccino is the best. I was very comfortable and very happy staying there. I will stay in another CitizenM Hotel in the future. I highly recommend this hotel."

"We really enjoyed staying at Mandarin Oriental in KL. The staff were super nice and the concierge helped us bring our luggage upstairs. Check in was simple and there was a welcome drink and cooling wet towel provided. Room was very spacious and king bed was very comfortable. We didn’t want to leave the room "

"Staff were very courteous (all staff always greeting me) and offered to lend a help whenever they had the opportunity to do so"

"The location of this hotel is 100 out of a 100. Express train direct from the airport to KL sentral where the hotel connects to without going outside on the street. Staff are extremely friendly. Hotel is clean and very well maintained. I'll recommend my families to stay here if they go to KL. KL sentral has all the transportation connections and it's a big shopping mall as well. Same can be said to Hilton and meridian, cost a bit more."

"Beautiful hotel with very helpful staff, less than 10min walk to KLCC"

"Overall the rooms and amenities are excellent. Friendly and helpful staff. In particular, Mr Ariff from concierge who was the staff out greeted us was helpful and gave us the the good vibes to make our stay even more memorable. Hotel is located conveniently at the center of a transport (KL Sentral) where it is a train ride to most places of interested."