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"Love the aesthetics of this place. Feels like a historical property as it is. Elevators can barely fit three people but you can only do so much working within the restrictions of a historical site. Staff was top notch. Cozy room, clean and comfy accommodations at a decent price. Would stay again if I go back to Richmond. "

"Thank you to the Asst Manager for allowing me to check-in early! As a solo female traveler, safety is utmost important and I felt safe in this hotel!"

"I have stayed at this property for approximately 10 years. I have watched the roads change, construction expand outward and traffic get busier. I have always felt safe in this hotel, in the parking garage and in the building. Breakfast has always been served with a variety of items and staff friendly. This week, I wish the ice maker on my floor would have worked. "

"Food great, customer service 100% great "

"Simply the best. Huge rooms, Molton Brown soaps, great value. We just love staying here. "

"Rooms are a nice size, beds are comfortable "

"I love this hotel. I stayed for 4 days and it was great. The front desk staff was great. The kitchen staff was great. The items they had for breakfast every day was amazing. The only problem I had was the the house keeping staff never cleaned or did anything in my room at all. I even told the front desk and they told them to clean my room and they still didn’t do it. I had to go get fresh towels daily from the front desk staff. The day that I was leaving they came to clean my room and it seemed like they had an attitude about it. That is my only complaint about this property. "

"Very pleased "

"Loved it "