Find Hotel with a Concierge in Midtown, AZ

"The staff was friendly and I appreciated the inclusivity for all people. Everyone from the front desk manager to the cleaning crew seemed to care about the guests. As a single traveler, I felt safe. "

"The water park is a sad joke. The rooms are really old, the newly remodeled ones just have new paint. Do not stay here. Unless old sad 3 star hotels are your thing. Nothing is clean. We spoke to the manager and the manager says the owners don’t care about this place!"

"Parking was challenging. No free breakfast. Broken Roof tiles. $176 surprise resort fee charged after checkout. "

"Hotel is beautiful and relaxing. Staff is welcoming and helpful. This stay was just what I needed. I will return in the future. "

"We enjoy everything about this hotel. "

"Yes"

"I hesitated on posting this because I wanted to resolve privately, but the hotel has been unresponsive to both email and phone call. Our stay was awesome up until Friday. The people who work there are great, the breakfast was good, the amenities like free drinks, the room etc., all were enjoyed. Our issue came the last night when the hotel was evacuated for a CO2 leak. I understand the difficult position the staff was put in, with the leak more than likely being out of their control and really the responsibility lies with the hotel itself to properly service their equipment. My issue is I have been trying to contact the hotel for a refund of our Friday night stay. We were placed in a separate hotel after a process in which we were evacuated, told to wait outside, then told to wait in a neighboring building, then told it would be resolved shortly, only to find that upon initiating communication with the hotel via message, that we needed to return to gather our belongings. We then were escorted up to our room, asked to pack and check out, and were given a stay at another hotel. I am not dismissing the efforts of the staff on duty, or the awesome fire fighters, or even the other hotel. What I have been trying to talk with someone about since and have been ignored is a refund of our Friday night stay for the original Embassy Suites. The hotel we were comped for is for the trouble and potential harm experienced. All I would like is to speak with someone in regards to Fri night."

"I did not have a pet or visit the gym."

"This was such an excellent hotel 🏨. Very spacious, checkin very accommodating ! Loved our corner spacious room, All staff couldn’t be more helpful ! This hotel was run with expertise and we can’t wait to stay here again 👍"