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"I arrived just before 7pm to find a queue of people in the lobby, it quickly became apparent that there was an issue, a technical one. You had just one single member of staff on reception who was trying to deal with it. However it was a struggle and it took over half an hour to be acknowledged, let alone get a room. I was tired after a long day so it wasn't ideal but I appreciate technical faults happen. However, on identifying that without a key I had no access to light or heating I tried to address it with the receptionist but she stated there was nothing she could do so I had just my torch on my phone and the TV ( fortunately I had electric) to light the room. I and other guests were told we would get a key card in about an hour but mine never emerged and I couldn't leave my room to investigate. I kept checking to see if it had been left outside but by 11pm when I retired to bed it was still not there. Come the morning I had no choice but to continue to operate in the dark and even when at 09.20 am I called reception and a male said he would bring a key and iron I requested it never emerged. When I left, having to abandon any hope of light or an iron to aid my getting ready I was surprised to find a female on reception who herself was shocked that I never had a key and h as d experienced the issues I had This is shocking service, I have stayed many times and have never had anything quite so bad to deal with. Yes the receptionist was doing her best but my question"

"I have been given a room without kitchen"

"Still great place to stay. One issue. The manager needs to change delivery time of items delivered at 5.50 am. The lorry and delivery driver must have woken every guest in the front half of the hotel. Considering the business is a place where people stay to sleep. That’s not good. But stayed before and would stay again. Just not a room at front of hotel. "

"Nice room "

"Really great "

"Generally very Clean facilities bar fine breakfast good/ plenty of it. Super friendly/ efficient staff"

"Lovely spa, great staff lovely place to stay"

"Yes "

"Clean, spacious hotel. Welcoming staff. "