Find Hotel with a Concierge in Morristown, NJ

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Was ok"

"Breakfast was excellent! I liked the self-make pancakes, must try. The staff were excellent and the room was very tidy and clean! The only complaint I had was the shuttle pickup at the airport was not punctual and organized. The shuttle was supposed to be coming in at the Newark airport every 30 mins, I waited for more than 1h 15 mins and it never showed up. The shuttle for Embassy suites was kind enough to pick me up as Hampton Inn and suites was right across, it was a bit frustrating to wait after a very long flight. However, everything else was great though!"

"Overall good. Great location. Room services are a little shaky "

"It’s close to the airport and close to my business HQ"

"Clean room , friendly stuff,"

"Overall the staff was very nice, The only issue I had was the room was chilly the first night. After having the heat on 90 degrees all night and it still felt chilly, I called maintenance. They came to adjust the vent and heat improved but it still took a long time. Then I smelled burning so I turn the heat down to 77 and the smell went away. I kept the heat on 77 degrees and the heat never went off when the setting was set to auto! Other than this heat issue, everything else was fine! I enjoyed my stay and would come back to this hotel the next time I’m in NYC or New Jersey! "