"Room was tight"

"Everything was average I would say for room and amenities. Rooms are a bit outdated. My problem was with the employee that checked us in. She was rude and dismissive, she wouldn't talk to us at all, not even to instruct me on paying for the deposit nor did she explain what the deposit was for. Offered all the other guest she was helping complimentary water bottles except myself and my husband. I also requested I be roomed no where near a dog, and she tried to dismiss me saying she had no way of...

"Good service"

"The front desk staff were very kind, welcoming, and helpful throughout our stay. The rooms were clean, and my overall experience was excellent! I will definitely be booking here again the next time I’m in San Francisco."