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"Ac is okay, pillow was given 3, but rather soft. Overall good location, good and decent hotel, but whenever nearby room door is closed, the air will make a loud sound to my door too. So when chambermaid is cleaning up rooms around mine, it will be endless slamming sound on my door too. "

"Loved the room and the staff treated me well. However, parts of the hotel were "

"Great staff "

"Our stay at Crowne Plaza was overall average and unfortunately did not fully meet expectations. The biggest issue was at reception — one of the front desk ladies was quite rude and not welcoming, which created a poor first impression. Customer service at check-in should feel friendly and helpful, but that was not our experience. Housekeeping and cleanliness also need improvement. The room had a noticeable bad smell, and the carpet did not appear clean. Overall cleaning standards were below what we expected from a hotel of this level. Breakfast was another disappointment, as the same items were served every day with very little variety. Additionally, no complimentary water was provided in the room. When I asked reception, I was told to purchase a small bottle from the vending machine for $3, which felt unreasonable for hotel guests. One positive point: the kitchen staff were excellent — polite, helpful, and hardworking. They were the highlight of our stay. Overall, the experience was average, and improvements in customer service, cleanliness, and guest amenities would make a big difference."

"Very central. Clean. Lighting is a bit harsh - they need to get some warmer lighting. The parking also gave a bit of a sticker shock. "

"Very disappointed. The hotel asked, prior to my stay, if I had any requests. One that was offered was a room that was quiet (away from the street, etc.) and I asked for a quiet room..."quiet would be nice." The first morning I was awakened by several workers who were doing something in an adjacent room. They were extremely loud and this went on for several hours. I checked out that night...a day and a half early. "

"Have a great time everything was perfect. I’ll recommend this hotel to my friends."

"This was our first time staying here. We usually stay at a neighboring property. I will say this much…WE WILL BE STAYING HERE FROM NOW ON! The staff was incredible. The hotel is incredible and the amenities cleanliness, and just general smell of the hotel with its diffuser and fresh flowers was obsession worthy. The only thing that we had to complain about was the Internet being very spotty and our TV not working. When you’re on vacation, the two teas have to work the toilet and the TV. So that was our only complaint. But, they did send up staff and engineer immediately to try to help us with the situation."

"Staff was very friendly but this hotel is a the worst hotel I have stayed at in over 20 years of in international travel. No hotel in the 21st century should be this squalid. "