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5 Jun - 7 Jun
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Top Mui Wo Hotel Reviews

Marco Polo Hongkong Hotel

Marco Polo Hongkong Hotel

4/10 Poor
"The condition of the property was poor - not just dated but also not well maintained. Room amenities are basic, carpets ware stained/worn and the toilet did not flush well (toilet paper would go down). Wasn’t expecting that condition for the hotel rating or for the price paid. I moved out the same night I checked in. On checking out, staff at front desk noticed that we had just checked in but did not bother to enquire the reason for leaving the same night. This is a different experience from other reviews that mention staff were extremely helpful. Staff are not rude - just indifferent. Earlier engagement with reservation staff was extremely poor - making enquiries to confirm I would have a twin room (for non-couple, adult guests, needing separate beds) was consistently met with unhelpful blunt responses that it would not be confirmed until check in - from the start I didn’t feel welcome. This room was booked around Nov 25 for a stay in May ‘26. No other hotel I’ve booked has ever responded in that manner. Travelling with an elderly parent and family, this hotel was not the last experience I wished for them remember, and hence had to move hotels. The location is very good; popular with tour groups, and could suit anyone seeking a 3-star hotel. Other rooms may have been better than the ones I booked. The photos on Expedia seem older and not reflective of the current condition for the rooms I selected."
Vanessa 3-night trip
Posted 1 hour ago
Marco Polo Hongkong Hotel

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