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"Great hotel right next to JR train station. Excellent service from staff. Over the top polite and courteous service to guests. Rooms were little larger than normal Japanese hotel rooms. Hotel lobby on ninth floor of building - hotel sent email prior to checkin with directions to hotel."

"Super convenient location next to the Sakuramachi bus stop from the airport bus line. It is also a 5min walk to the red and blue line bus and shopping arcade with lots of shopping and restaurants. The staff was really helpful in arranging extra days for me to stay (since I was there during the typhoon). Stayed in the Kumamoto room which was really cute! Maybe if they gave a couple themed Kumamoto cookies it would have been perfect. Would stay again."

"Spacious room, excellent space arrangement, comfortable room setting, efficient check in & check out arrangement, plus nice staff team. Also convenient location. "

"After 3 days of the hotel room checked out, my husband found out that he had left a wedding ring in the room, I rang up and contacted the hotel, the staff called Airi ANDO, replied promptly that the wedding ring was found and still keeping it for us, she also arranged a shipment service for delivering the wedding ring to my home in U.K. It was amazing and thanks for all staffs in this hotel who are such professional and helpful. We will definitely be returning to this hotel again for our next stays in Kumamoto."

"Great breakfast"

"My daughter got an allergic reaction to food during breakfast. Staff was quick responding to the situation. First responders came immediately. Thank you!!!!"

"Very close to Kumamoto station, just 4 mins walking distance. Clean but a bit old in renovation. Small TV "

"Simple and High cost performance !"

"Easy access, near the Sakura shopping mall, many unique small shops around the hotel ! "