"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each...

"アメニティがロクシタンでよかった"

"トイレとエアコンだけだったなぁ…"

"古い施設でしたが、立地含め快適に過ごせました！おすすめです。"

"浴室が広く快適でした。"

"バスタブが無かったのだけが、びっくりしました 他はとても良いと思います"

"とてもきれいで、お風呂もよかったです。特別な日に利用したいと思います。"