"The hotel itself is a stunning place to stay at. The staff were lovely and very helpful. The catering and services were brilliant. Very impressed with pool, sauna and steam room. I was very happy and content to see there was plenty of food options for me, being I have a Gluten and Diary free diet. It’s been a very long time since I was able to enjoy a delicious crispy battered Cod in this type establishment. The breakfast setup was fantastic and ticked all my boxes and provided great alternatives. Unfortunately I have to say the gluten free sausage was awful, you can get a better. The room itself was not clean well, got dust on my jeans when knee down on the carpet for example. I think this maybe due to the fact our room choice details were not provided to hotel from third party so they had change our room to a room with twin beds that wasn’t meant to be used. I was annoyed that the receptionist constantly implied it was my fault that they didn’t have the right details. I believed being I requested and booked a twin room via online that this should automatically relay to the hotel. This needs to be looked at. Our room was too hot, so had a terrible first night sleeping. why so hot?, unsure as radiator was not on and window was open, perhaps we were above the kitchen or laundrette?? So had to ask for a fan. Suggest a fan is provided at all times in this room. Also concerned disable guest were not fully informed of no lift. There a few more points but can’t say as no space too."
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