"The room was very spacious and clean. Food and dinning experience excellent.
The staff are all very curtious, polite and helpful. My second time here at the Van der Valk and wouldn't book anywhere else particularly for the concerts at the Dome."
"The room was very spacious and clean. Food and dinning experience excellent.
The staff are all very curtious, polite and helpful. My second time here at the Van der Valk and wouldn't book anywhere else particularly for the concerts at the Dome."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
From the check in process to all the way to check out and preparing our rental car for our next destination was amazing and thoughtfully done. The location is amazing and i would not consider anything else if i am staying in Cologne again.
From the check in process to all the way to check out and preparing our rental car for our next destination was amazing and thoughtfully done. The location is amazing and i would not consider anything else if i am staying in Cologne again.
Marie
Reviewed October 10, 2016Reviewed October 10, 2016
We’ve stayed at a few hotels in Germany this year but this has been, by far, the best experience all the way around. They did not use COVID-19 as an excuse why they didn’t or have anything that your paying for anyway such as cleaning your room. The staff was just perfect. Our view of the Dom from our room was incredible and the location of the hotel couldn’t have been better!
We’ve stayed at a few hotels in Germany this year but this has been, by far, the best experience all the way around. They did not use COVID-19 as an excuse why they didn’t or have anything that your paying for anyway such as cleaning your room. The staff was just perfect. Our view of the Dom from our room was incredible and the location of the hotel couldn’t have been better!
Carmen
Reviewed October 15, 2020Reviewed October 15, 2020
Amazing staff and great service! Clean room and great customer service provided by staffs. Special thanks to the night staff, Johnny! He has exceptional customer service attributes and connected to guests in a very friendly manner.
Amazing staff and great service! Clean room and great customer service provided by staffs. Special thanks to the night staff, Johnny! He has exceptional customer service attributes and connected to guests in a very friendly manner.
One of the staff was very very arrogant rude he gave me my room card and the room was very dirty not clean so I go back to him he told me we don't have house keeping at the moment and I will offer u new towels I told him what r u saying to stay in a dirty room he reply back don't shout at me then his manger or colleague he apologized to me and give me new room I spent in this hotel 6 night this happend at 08-july-2017 12:07 am .
One of the staff was very very arrogant rude he gave me my room card and the room was very dirty not clean so I go back to him he told me we don't have house keeping at the moment and I will offer u new towels I told him what r u saying to stay in a dirty room he reply back don't shout at me then his manger or colleague he apologized to me and give me new room I spent in this hotel 6 night this happend at 08-july-2017 12:07 am .