Castles in Nevada

"Checking in was a very long line, although it moved quickly, there was no one available to help answer questions or point us in the right direction. After getting on the wrong elevator another customer of the hotel helped point us in the right direction and someone in the arcade did too. When we got to the right elevator it was broke and we waited in line with about 100 others waiting for it to resume operations. I wouldn’t have minded to take the stairs but couldn’t find those either. We parked in the parking lot as we did the year prior for the event at the speedway we were there to attend"

"Everything was good minus there is no coffee machine in the rooms. "

"Needs improvement for costumer service"

"Great location to everything. One of the few casinos that still had lots of ppl. Walked through many others that seemed like a ghost town"

"Clean"

"It is a shameful that this property is four star hotel. Checking in was a horrible experience. Long line and people had to wait more than 20 to 25 minutes in a line. There was no coffee machine in the room. Room were not cleaned, we were there 3 nights, no house keeping all three days. One day there was no water, pipe was busted somewhere and we had no water. There was no customer service booking room in Las Vegas is taking a chance"

"I loved everything about this hotel, it was perfect!"

"Loved that there were several pools offering generous seating. Room was beautiful, staff were super friendly and helpful. You definitely are getting what you paid for! I would stay there again for sure. "

"Very nice and comfortable. Definitely would stay here again."