Find Hotel with a Concierge in Niagara Falls, NY

"I wish it had a tub."

"Hotel is pretty rundown. I feel like whoever did their floors did a terrible job… The floors look dirty no matter what. But, they also were literally dirty and had a lot of debris/splashes, etc. both in the lobby and in the hallways. The room itself, the floor was fairly clean but still looked dirty, a lot of stains, and very cheap material for the flooring. Immediately when I arrived , I checked the mattress for bugs, no bedbugs thank God. But mattress was old, tattered, and had a lot of stains on it. Cracks in the walls, rust dust and generally worn down fixtures in bathroom, and main area of room,all throughout. Staff was very rude when I checked in, older woman snapped at me and wanted to argue about the difference between Hotels.com versus Expedia. Seemed very irritated that my reservation was booked through a service. They charge you for parking, immediately. When I checked out the person tried to charge me again even though I was made to pay at check-in. Both times, the front desk staff was dismissive, impatient, condescending. I could smell cigarettes and weed in the stairwell Friday night when I got in. The breakfast was pretty average for a hotel… The breakfast server stood and stared at people while they were making their plates, uncomfortable. I will not stay here again."

"Old wall papers and Capet need upgrades."

"When I checked in the front desk clerk was so welcoming and friendly. Her name was Sara, we chatted while she completed the check in and she was very helpful the whole stay with any questions I had or anything I needed. The breakfast was good from Parkway Prime, the kids and I enjoyed it. The pool was a good size so that there was plenty of room and it didn't feel overcrowded when there were many guests enjoying it. The hot tub was also great. "

"Breakfast was great. Hot tub and pool were very nice. Staff was extremely friendly. Room was clean. Only thing was in the middle of the night, we heard a bunch of water (we thought) right outside our window. In the morning when we got up, we saw that the whole window bay was soaked and roof above it was leaking. It didn't affect our stay as we were leaving anyway."

"Room was clean. Wifi was good."

"Breakfast quite good, stayed on Easter and they put Easter eggs everywhere. Very nice staff, quiet building, clean with nice rooms. Essentially as expected. Niagara Falls state park is about 5 minutes away, which was the main reason for family sightseeing trip."

"Nearby attractions to the west. Canada to the north. Ghetto and completely run town two blocks to the east/west. Resturant was completely closed, and maintenance said they have no plans on reopening. Not a place to bring a family. "