Find Hotel with a Concierge in Niagara Falls, NY

"We had two Rooms and wasn't happy. Rooms smelled bad and more bad surprises"

"no breakfast"

"Clean room, staff efficient, we loved this place so much"

"We spent two days without heating and air. They kept telling us they had no rooms to change us to, and that the 4th and 5th floor were all under the same conditions. Our room phone did not work so we had to call the front desk via cell and went down multiple times to see when they would have an estimate. We also reported the large stain in the room that was wet when we checked in, and that we did not have the robes. We reported that one because we were not going to pay for property damage, and secondly there is a charge of $75 per robe if taken. There were also dead bugs in the windows that had fallen from the curtains. The manager never followed up with us. This was a weekend trip to celebrate our 25th Anniversary, would I recommend this establishment not in its current condition. The pros to this location is that it’s a short distance from the Falls, and the 19th floor Skylounge. We met some lovely ladies from England and they best described this hotel as tired. That is a great statement for the hotel. They need to update their HVAC systems and over all have better follow through. I did enjoy the artwork, decor, and location, but would love to see them improve the customer experience and the HVAC systems."

"Yes always fresh staff are really helpful and kind"

"Ok with stay"

"Parking staff who also happened to be at the counter, was rude with wrong assumptions on their part.. later on realizing and changing their attitude. Breakfast choices poor. “Sorry we are out of fruits”. Doubt if we’d like to stay here agan..great location though!!"

"not "