Find hotels near Nike Park, Chicago from AED 329

"Our stay at Eaglewood Resort & Spa, was extremely disappointing and disruptive. We arrived around 11 PM to find the heat in our room not working. A technician attempted a fix, but soon after, a loud alarm began sounding from the heating unit cabinet. When we called the front desk, we were told no technicians were available and were asked to go back to the desk to get a new room key late at night, carrying all our luggage. At the front desk, the staff member was dismissive, spoke over us, and handled the situation unprofessionally. When we raised concerns about his tone, he became visibly agitated, even kicking doors. This behavior was shocking and unacceptable. A manager eventually intervened to de-escalate the situation. Unfortunately, the second room had the exact same issue no heat initially, followed by the same alarm once it was turned on. The only workaround was to either tolerate excessive heat or turn it off completely. By the time this was “resolved,” it was nearly 2:30 AM. We lost most of the night trying to address basic room issues and got less than 3 hours of sleep. For a first-time stay, this experience fell far below expectations. We request a formal response and appropriate compensation for the inconvenience, lack of professionalism, and failure to provide a functional room. "

"nice hotel for business travel"

"Good lication"

"Pool was out of commission during our stay. The pool was part of the reason we selected the hotel. Also, the bathroom only had 3 bath towels, so we needed to get more from the front desk."

"Yes"

"Breakfast was good. I didn't have the opportunity to use the pool. Short stay. Issues...2AM my bed was vibrating from the bass from someone's music. I use a CPAP and was still inhaling all the weed someone was smoking. The hotel, outside and inside smelled of weed. Our bathroom was clean, but... The couch in our room was atrocious. I covered it with a blanket to sit down. The drapes had something on them so did the chair. The staff was pleasant, but short staffed. When I did call the front desk at 2AM, they did get whomever was playing music to lower it down."

"The walls and door are very thin, so noise from the hallway travels right into the room."

"Todo estuvo bien"

"Excellent customer service"