"Good service but poor maintenance"

"Since we have checked in, I have gotten 3 charges! Fees they don't tell you when you check in. I have been charged even after check out and no one is responding."

"Hotel was very clean; staff was very helpful; the area provided many restaurant and numerous sights to visit."

"This is a grand old hotel. The staff was friendly and very helpful."

"Really nice and professional"

"Oui"

"Room was clean and spacious. Front desk staff was extremely helpful. View from room was amazing as Chicago sign and river with boats were visible. Room was corner situated. If there were ice machines or a canteen for late night convenience it wasn't expressed. Also, if you are not a rewards member do not drink the bottled water as you will be charged. Wifi (paid) not the best, ok. When traveling for shorter stints I will grab toiletries locally, thankfully there are convenience stores...

"It was clean and the people were friendly"