"The staff treated us like VIP the moment we got out of the taxi and checked in. The check-in staff served us matcha and very fresh mochi confectionaries. The concierge, Yumi, in particular, went above and beyond to help us arrange our bullet train transportation after our stay to make our upcoming journey as seamless as possible. We could not be more grateful for her assistance. Our Grand Serenity room was beautiful. We appreciated the additional treats that were provided during turn down...

"京セラドームのライブでお世話になりました！ 立地も良く、フロントスタッフも日本の方で対応もスムーズ且つ親切にして頂き、一泊でしたが快適に過ごせました! ジャンプー、コンディショナーの匂いも良くサラサラで良かったです！ 朝ごはんも充分な量で美味しかったです。"