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"The service was overall good. The front desk staff at night when I checked in at 11:30 pm on 19 January 2026 ,was very friendly and welcoming. However, the check-out staff at 1:45 pm, on 20 January 2026 ,an Asian woman with white hair, was quite unfriendly and not very approachable. When my husband asked if the $45 USD credit for food didn't require any additional payment, she responded rather curtly, "Can't you see it on the receipt, there's no extra charge." This response and her demeanor aren't suitable for a 5-star hotel front desk staff. Some staff members need training and improvement in customer service, especially this particular staff. Every time I stay here and she is working, we have a poor experience."

"I love this place"

"Great staff and beautiful view. "

"The staff was very nice"

"We loved our stay at the Oakland Marriott City Center. The room was clean and a great size. The view was great. The restaurant on site is very very good although pricey. The parking fee is also very expensive but worth it to keep my car safe while we were there. We will always stay at this hotel when we need to come to the convention center. The only thing that would make the day better would be buffet breakfast."

"The room was clean, the staff was very helpful. In close proximity to shops and restaurants. It’s a great hotel when traveling with children. "

"Nice and quiet. Clean and comfortable room. Friendly staff."

"Great"

"This is a cute boutique hotel with wonderful vibes "