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"Overall my experience felt more in line with a four-star property rather than a five-star hotel. The breakfast was particularly disappointing. The quality and organisation did not meet expectations, and the atmosphere was far from relaxing. On one occasion, I was seated next to the coffee machine, which produced a constant and rather intrusive noise, making it difficult to enjoy the meal. In addition, children were not always adequately supervised, and some approached the buffet as though it were a school canteen, which further detracted from the overall experience. While the staff were generally kind and courteous, the level of professionalism was inconsistent. The more experienced members of staff provided a noticeably better service, whereas some of the younger employees seemed insufficiently trained and lacked awareness of the standards expected in a hotel of this category."

"Great location"

"We had to leave in the middle of the night after discovering bed bugs all over the room. We ended up with several bites. The room itself was overheated and the shower curtain was heavily stained. "

"Very good place to stay!"

"Hotel was very nice, very convenient to everything. The drop off location is a few hundred feet from the hotel entrance. The attached bar was very fun as well. Wold stay here again."

"Great location, close to St Mark's Square, shops and restaurants. Deluxe room was spacious, comfortable and clean. Good breakfast and afternoon tea. "

"Very good hotel, just crossed the train station."

"Really impressive, lovely staff, shuttle bus to Venice really convenient"