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"Service from staff is first class "

"All in all this has been a good experience. Primarily we wanted to take the Grandchildren away for a night to somewhere with a pool and this didn’t disappoint. We also stayed in the hotel for dinner and the 4 year olds dinner was free and the meal was very nice. Portions were generous and in particular the kids meals were even a bit much for them even though they are very good eaters. At the time of writing the kids are fancying another session in the pool then a late breakfast. Yes a very enjoyable stay at the Westerwood."

"good"

"This is a trap! I booked this house for a group of 8 and it turned out to be completely unfit for guests. From the moment we arrived, it was clear the property hadn’t been maintained or cleaned properly. The most serious issue was water leaking from an electrical lamp in one of the bedrooms — a major safety hazard. The rug and bed underneath were soaked, and we had to use a bucket to collect the water overnight. Other major problems included: No hot water in one of the bathrooms and a leaking shower upstairs with barely any pressure. The entire house was filthy — dirty floors, greasy kitchen surfaces, unwashed dishes, and bedding that was clearly used. Only 2 toilet rolls for 8 people for 5 days, one bath towel per room, and no hand towels or hand soap. Mould, broken tiles, and damaged fixtures throughout. The yard was overgrown and full of trash, bins overflowing, and the windows didn’t close properly, making the house cold and drafty. A live electrical outlet in a bathroom, which is dangerous. To make things worse, the host and property management were completely unresponsive, and the maintenance request form didn’t work. Even neighbours said they’ve been complaining to the council about this place for months. This property is a health and safety hazard and should never have been listed. I had to leave early and am pursuing a refund through Expedia. Travelers should avoid this listing entirely until serious repairs, cleaning, and safety inspections are done."

"Brilliant place to stay, the owners are fantastic and welcoming! Highly recommended "

"Amazingly helpful & friendly hosts, willing to provide great suggestions for local attractions and assist in any way needed. Set in a beautiful quiet location but still only a short drive to major roads. "

"Very friendly staff"

"Great one night stop, cheap and cheerful. Good pub next door just a shame it doesn’t do breakfast. Good idea to pick up tea/coffee/milk yourself so available to top up. Register car for parking."

"Communicated a number of issues with my one night stay to Hotels.com and the property did not respond to these issues. Issues mainly around the following: numerous large dirty carpet stains throughout apartment; toiletries of previous guests in bathroom (including toothpaste, shower gel, deodorant and hair spray); cardboard and sticky tape used to secure pipes in bathroom; various damage to furnishing including hole in blind and faulty blinds which could not be pulled up; dirty stains on mirrors and TV screen; dirty stains on bedding and divan; upturned paint tin on lower landing; smell of damp throughout; door in one bedroom unable to close because of carpet; damage to walls throughout including electrical socket;; various exposed wires lying in different rooms; no bedside lamps or tables in bedrooms; unclear check-in instructions. A very unsatisfactory experience followed up by no communication when Hotels.com contacted the property on my behalf"