Find Hotel with a Concierge in Palm Groves

"Perfect if you are French and like feral children. Pool music far too loud for relaxing. Hotel room very noisy as overlooked garden near outside area. Avoid!! Mawda on reception was the most unhelpful human ive ever met and was very dismissive of our enquiry to a lost item. All other staff ok but noticeably more accomadating to french guests. Hotel was very clean and food choices acceptable. Room was spacious but noisy. Shuttle bus into Marrakech was reliable but dropped off a long way away from The Medina, approx 40 minute walk. "

"This is a fantastic hotel for a family holiday. We went with our 3 year old, and there was plenty to do in the daytime and entertainment in the evening. The swimming pool has a great shallow / paddling section, and the splash pool with little slides is great. The kids club is quite well equipped, and the playground and trampoline were a really great addition too. The staff were all super friendly, probably the best I’ve ever encountered in a hotel anywhere!. The buffets were good - I really enjoyed some of the Moroccan dishes, and of course there were also the general hotel buffet dishes, so there is something for everyone. The drinks were fine- the wine was quite nice and the piña coladas were very tasty! There were lots of families with children there - ranging from babies to older children, all having a lovely time, so it’s really ideal if you have a family. The evening entertainment included dancing for the children for half an hour before the main entertainment. But there were also plenty of couples /groups of friends too, so I would say the hotel suits everyone. "

"Room upgrade with swim up pool. Spacious/ clean and quiet. Was pleased the hotel have 2 pools. One is a quieter pool with no music/ activities, which we enjoyed! "

"Small room but lovely grounds, staff were friendly, helpful and very kind"

"Tilled all the boxes..! "

"The room lacks TV and good caviars."

"Friendly staff, rooms are clean. Facilities are a little tatty round the edges but didn't take away from the nice location. "

"Breakfast, room clean and staff very helpful "

"I would NOT recommend this property, particularly for families. On arrival, we were placed in accommodation located at the back of the complex, requiring a long walk along an unlit pathway with slippery tiles and cracked concrete. Visibility was extremely poor, and I had to use my phone torch. As a result, my child fell and was injured. We were moved three times, and each room had hygiene and maintenance issues, including: • Dirty floors that appeared not to have been cleaned • Mould in bathroom areas • Stained bed sheets • Plumbing issues with constant noise • Excessive dust that triggered allergies These issues were raised repeatedly and documented with photos and videos. It became clear that this was not an isolated problem but the general standard of the property. We attended the booking and attempted to stay, but ultimately had to leave due to health and safety concerns. I would advise future guests to carefully consider cleanliness and safety before booking. "