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"Family friendly, clean room, staff are courteous and helpful. Honest housekeeping"

"This was NOT the hotel I meant to stay in. I was booking for Holiday Inn & Suites at Glorietta in Makati and somehow booked to the one in Quezon City. (1st problem) The staff were polite and professional; however, they have their work cut out for them in a hotel that obviously is WAY overdue for a remodel. The rooms were outdated. The carpet was worn and stained. The bathroom was dark and the falling apart. The door frames showed obvious signs of water damage. Nonetheless, since we had prepaid AND were only staying for one night, we could tough it out. Then came the breakfast buffet. It had a large selection of items for every palate. And we were quickly sat. However, when I went to grab the serving spoon for the white rice. There was a huge black roach that came out from under it and then ran onto the rice. I went to grab some bread, same thing, except multiple roaches. I simply went back to my table. My wife asked what's wrong. I told her. She asked if I told the staff and then she promptly got up to verify what I saw, which she did, and confronted the staff. They said, "I tried to catch the ipis (roach) but he was too fast and got away. Then one of the cooks came out to refill the fresh fruit bowl with watermelon etc. He poured the remaining fruit into a new bowl and headed for the prep area near the omelet station to get some more. As he walked that way, he stuck the serving spoon into his mouth. And put it back into the bowl. I cannot recommend staying here."

"The staff was so wonderful from the moment I was greeted at the entrance, to the Front Desk, Housekeeping, and to the Food & Beverage staff. The breakfast that I had was excellent. So delicious. I missed the breakfast buffet and intend to go back."

"Room lighting very inadequate"

"Overall it is a nice getaway for a family/group. We stayed in a 4 bedroom suite for a family of 6. The only thing that is not good is the reception area. Upon arrival for a supposed check in at 3pm we have to wait for almost an hour for our room (mind you, I booked the hotel months ahead) and upon checking out, I have to remind the receptionist for the 2k pesos incidental fees, for which I have to wait longer before he clears us to check out. I suggest they need to upgrade their system of checking in and out for the convenience of guests."

"Rooms were clean and staff were amazing. Truly enjoyed the variety for breakfast everyday and how attentive the staff were. One thing that we had qualms about would be the long wait for elevators during peak hours but it was a great stay overall. "

"We always stay here as our base to go to Antipolo. It’s only an hour away from this hotel and via Grab to Antipolo it will be faster and convenient."

"I always stay at privato when I'm in ortigas. friendly staff, security guards are cool. i just wish they maintain the gym equipments"