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"A disappointing stay overall. The $30 early check-in fee (for any arrival before 2pm) is very strictly enforced, even when rooms are clearly ready hours earlier. I’ve not experienced this level of rigidity at other hotels, and after a 36-hour journey it felt lacking in compassion. The airport pickup was also frustrating — I waited around 50 minutes as the shuttle only runs on the hour, which wasn’t made particularly clear in advance. Unfortunately, the room itself was extremely noisy. I could hear the neighbouring guest snoring, showering, and opening/closing doors, along with frequent noise from outside — car beeps, doors slamming — from as early as 3am. As a result, I got very little sleep. The hotel is also located right next to a busy main road, which adds to the noise. On a positive note, there is a delicious Thai restaurant opposite, and both the Welsh lady at check-in and the shuttle driver were genuinely lovely and welcoming. However, due to the overall experience, I cancelled my repeat booking for later this year."

"Staff were very friendly. Great location. "

"We were really happy with the gym and the set up was great,we order food in one night and the food was fantastic, the staff were all helpful and polite. We really enjoyed our stay."

"Great"

"Ideal spot for transport The best fair priced hotels are the IBIS chain. You know what you get, nothing flash but clean and comfortable"

"overall the stay was pretty average. The hotel requires a lot of reinvestment. Staff were friendly facilities were okay not up to what you were expect in 2026 for the cost paid."

"Great location. Well maintained rooms and facilities. Helpful friendly staff. Would stay there again!"

"Room was clean, bathroom was clean. Staff were friendly. Had all the amenities needed if required. "

"The room was clean, but devoid of cutlery. The pool was not as advertised and could not be used as was unheated and outside. We booked it for the pool for our kids. Hotels.com were willing to change the booking but when they called rhe Plaza, the receptionist refused to make any changes saying that we had now checked in. This unwillingness to help left a sour taste in our mouths. "