"Our experience with **Perth City Apartment Hotel** was by far the worst we have ever had.
We booked a three-night stay through **Wotif** and had already boarded our flight when the hotel attempted to call us. As we were out of network, we only received their voicemail after landing, asking us to call back immediately.
When we returned the call, we were told that we needed to pay a $300 security bond and send photo ID before arrival. This requirement was never clearly communicated during the booking process. When we questioned why this was necessary before even arriving at the hotel, the staff member responded rudely, insisting on immediate payment and even threatening to charge us “overtime” if we continued to question him.
At that time, we were at the airport trying to secure a taxi to the hotel with our tired, crying baby. We explained our situation, but he showed no empathy or understanding. When we attempted to call back for clarification, he stopped answering and later left a message stating that since we had “refused” to pay the bond, he would switch off his phone.
We were left stranded at night with a small baby and had no choice but to urgently find alternative accommodation, which cost us even more money despite already having paid for three nights.
The following day, we went to the hotel in person to speak with the manager and were shocked to discover that the same person who had treated us so poorly on the phone was the manager, **Eddie**. "
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
