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"Super location and very helpful and friendly staff at reception - thank you Sara!"

"Property is beautiful everywhere you turn, straight out of a movie! Hotel is located at the top of a mountain and you get to over see the vineyards and cities., absolutely beautiful views. The only downside is the hotel only has 2 restaurants that offer diner and they alternate on which night they are opened, you also need reservations in advance and even then tables with a view are not guaranteed. "

"Valeriia at the front desk went above and beyond for us. "

"The evening male front desk receptionist provided excellent services. He was always very friendly and went out of the way to give me excellent recommendations and directions."

"We arrived at the hotel very late, to a friend of Welcome and the offer of room service for some drinks, as the hotel didn’t have a bar The staff kindly helped us to get our bags to our room which is very spacious and clean, although a little bit tired in decoration. However the excellent location of the hotel in the historic centre overlooking the river more than made up for the decor. A pleasant buffet breakfast was included in the price. All of the staff were extremely helpful & friendly. I would happily stay there again "

"This was our second stay. It was great. Fantastic location. Terrific breakfast. My only complaint is the wi-f- kept cutting out."

"Night receptionist grumpy, rest of staff where ok. Able to store luggage when arrived early, very close to station and the tower. Good price and had good sleep, coffee good at breakfast"

"Met by Sonia in reception who was just so very helpful. Hotel provided us with bikes to explore the town. Such fun. Then Ricardo helped us get tickets to the Puccini concert in the San Giovanni. We loved Lucca and it was in no small part owing to the lovely people we met in the hotel and in the city. "

"The hotel is just across the road from the Centrale Station and a few minutes walk to the main street wirh all the shops. "