"Our initial room assignment was not to our liking, and Vanessa at the desk was very helpful in relocating us to a room with a fabulous view of the city. Everything after the relocation was to our liking, except having to get up at 4:30am to catch our ride to the airport on the day of our departure. Both JoAn and I enjoyed the upscale accommodations after spending 8 days on the Galapagos Islands."